Shipping policy
Thank you for shopping with ELIHE. Please review our shipping policy below for information on order processing and delivery within Singapore.
📦 Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after your order is placed.
Once your order has been dispatched, you will receive a confirmation email. Tracking details will be provided where applicable.
During peak periods, promotions, or unforeseen circumstances, processing times may be slightly longer.
🚚 Shipping Within Singapore
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We currently ship within Singapore only
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Estimated delivery time: 2–4 business days after dispatch
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Orders are delivered via trusted local courier partners
Delivery times may vary due to weather conditions, public holidays, or courier service disruptions.
💰 Shipping Fees
Shipping fees are calculated and displayed at checkout based on your order details.
Any free-shipping promotions will be clearly communicated on our website or during checkout.
📍 Incorrect Address & Failed Delivery
Please ensure your delivery address is accurate and complete at checkout.
ELIHE is not responsible for delays or failed deliveries resulting from:
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Incorrect or incomplete addresses
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Recipient unavailability at the time of delivery
Additional charges may apply for re-delivery.
📦 Damaged, Missing, or Incorrect Items
If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of receiving your parcel.
Kindly include:
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Your order number
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Clear photos of the parcel and affected items
We will review the issue and arrange an appropriate resolution where applicable.
❓ Contact Us
If you have any questions about shipping or your order, please contact us at: